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1. The most occurring reason for this error is because the wrong token signing certificate is used. Please check if the right certificate from your identitiy provider is included in the "IdP Token Signing Certificate" field from your plugin configuration.
   
   
2. It could be that your JIRA/Confluence system is use a wrong encoding e.g. "ANSI_X3.4-1968". You can check your System Encoding in the following way:

• • For JIRA: Choose the cog icon Image Added → System → System info → System Encoding
  • For Confluence : Choose the cog icon Image Added → General configuration → Encoding

          With the wrong system encoding the certificate cant be decoded properly. As solution you can change your encoding back to the standard value "UTF-8" with follwing steps:

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          For JIRA: 

• • On the <jira/
confluence
• • -install>/bin (or <tomcat-home>/bin for JIRA
/Confluence
• • WAR installations) directory, open the setenv.sh(Linux)/setenv.bat(Windows) file.
 Add
• • Add the line: JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8" and save it.
•  Restart JIRA/Confluence.

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• • Restart JIRA.
    
    

          For Confluence: 

• • Choose the cog icon Image Added, then choose General Configuration under Confluence Administration

  • Choose General Configuration in the left-hand panel.

  • Choose Edit.

  • Enter the "UTF-8" in the text box next to Encoding. 

  • Choose Save.

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