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Christian Eitel

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    • For JIRA: Choose the cog icon  → System → System info → System Encoding
    • For Confluence : Choose the cog icon  → General configuration → Encoding


 

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With the wrong system encoding the certificate cant be decoded properly. As solution you can change your encoding back to the standard value "UTF-8" with follwing steps:

          For JIRA: 

    • On the <jira/-install>/bin (or <tomcat-home>/bin for JIRA WAR installations) directory, open the setenv.sh(Linux)/setenv.bat(Windows) file.
    • Add the line: JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8" and save it.
    • Restart JIRA.

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