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- The most occurring reason for this error is because the wrong token signing certificate is used. Please check if the right certificate from your identitiy provider Identity Provider is included in the "IdP Token Signing Certificate" field from your plugin configuration.
- It could be that your JIRA/Confluence system is use a wrong encoding e.g. "ANSI_X3.4-1968". You can check your System Encoding in the following way:
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{"serverDuration": 1071, "requestCorrelationId": "121cacc07eca4d4599044fb892621f40"}