{"xsrfToken":"04d294a2809b7aca7da4a68715a5e2dc28299323_lout","branding":{"id":"1","key":"sup","name":"Data-Center & Server Apps","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3b76d9","headerLinkHoverBGColor":"#3b76d9","headerBadgeColor":"#3b76d9"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the resolution support","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the resolution support","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fd6212","helpCenterTitleColor":"#212529","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"Data-Center & Server Apps","description":"SAML Single-Sign-On, API Token Authentication, Open ID Connect, User Deactivator, ...","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"123","name":"API Token Authentication","descriptionHtml":"You can always schedule a free Screenshare support session with us <a href=\"https://resolution.de/go/calendly\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","callToAction":"API Token Authentication","introHtml":"Support Request for our API Token Authentication for Jira & Confluence Apps.","icon":14020,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14020","groups":[22],"key":""},{"id":"135","name":"AWS ALB and Amazon Cognito Authentication","descriptionHtml":"","callToAction":"AWS ALB and Amazon Cognito Authentication","introHtml":"","icon":14033,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14033","groups":[22],"key":""},{"id":"20","name":"General Request","descriptionHtml":"You can always schedule a free Screenshare support session with us <a href=\"https://resolution.de/go/calendly\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","callToAction":"General Request","introHtml":"General or unspecific request to get in touch with us.","icon":14026,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14026","groups":[22],"key":""},{"id":"130","name":"HTTP Header Authentication","descriptionHtml":"You can always schedule a free Screenshare support session with us <a href=\"https://resolution.de/go/calendly\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","callToAction":"HTTP Header Authentication","introHtml":"Support for our HTTP Header Authentication Apps for Jira & Confluence.","icon":14024,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14024","groups":[22],"key":""},{"id":"131","name":"Link Shortener URL redirects","descriptionHtml":"","callToAction":"Link Shortener URL redirects","introHtml":"(formerly: Vanity URL) Support for our Link Shortener product for Confluence.","icon":14025,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14025","groups":[22],"key":""},{"id":"126","name":"OpenID/OAuth Authentication","descriptionHtml":"You can always schedule a free Screenshare support session with us <a href=\"https://resolution.de/go/calendly\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","callToAction":"OpenID/OAuth Authentication","introHtml":"Support for our OpenID/OAuth Authentication Apps for Confluence & Jira.","icon":14022,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14022","groups":[22],"key":""},{"id":"122","name":"SAML Single Sign-On","descriptionHtml":"You can always schedule a free Screenshare support session with us <a href=\"https://resolution.de/go/calendly\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","callToAction":"SAML Single Sign-On","introHtml":"Support for our SAML Single Sign On Suite of Apps including User Sync when used as part of the SAML App.","icon":14019,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14019","groups":[22],"key":""},{"id":"125","name":"User Deactivator","descriptionHtml":"You can always schedule a free Screenshare support session with us <a href=\"https://resolution.de/go/calendly\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","callToAction":"User Deactivator","introHtml":"Support for our User Deactivator Suite of Apps. This also includes the acquired User Limit Manager for Confluence.","icon":14023,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14023","groups":[22],"key":""},{"id":"124","name":"User Sync & Groups Sync","descriptionHtml":"You can always schedule a free Screenshare support session with us <a href=\"https://resolution.de/go/calendly\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","callToAction":"User Sync & Groups Sync","introHtml":"Support for our standalone Version of the User Sync Application","icon":14021,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14021","groups":[22],"key":""},{"id":"74","name":"Calendly Meeting","descriptionHtml":"","callToAction":"Calendly Meeting","introHtml":"Automatic JIRA issue creation for Calendly meetings","icon":10732,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"132","name":"Emergency","descriptionHtml":"This request type is only for production down events that affects a large number of Users. Please don't abuse this ...","callToAction":"Emergency","introHtml":"Emergency request - production system down only. All Apps.","icon":14028,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14028","groups":[],"key":""},{"id":"186","name":"Request a Demo","descriptionHtml":"","callToAction":"Request a Demo","introHtml":"","icon":13971,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13971","groups":[],"key":""},{"id":"185","name":"Umano Connector for Jira","descriptionHtml":"","callToAction":"Umano Connector for Jira","introHtml":"Support for Umano Connector for Jira app","icon":14068,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14068","groups":[],"key":""}],"reqGroups":[{"id":22,"name":"General"}],"orderMapping":{"22":[20,122,123,135,124,126,130,125,131],"17":[122,123,126],"19":[124,125],"20":[125],"1":[20]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSSOSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDgyNjkzYS0wYWIyLTQ0NTktODljYy01NWJmN2MzNWY5NjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg2MTAxMjAsIm5iZiI6MTc0ODYwODkyMH0.pnZZZ2RPhhFn29nyB1hY5cM4NekhQ4pWAAiju2JMi8s","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"1482693a-0ab2-4459-89cc-55bf7c35f963","tokenDurationInMins":20}},"reqCreate":{"id":135,"projectId":10000,"form":{"name":"AWS ALB and Amazon Cognito Authentication","descriptionHtml":"","callToAction":"AWS ALB and Amazon Cognito Authentication","intro":"","instructions":"","icon":14033,"iconUrl":"https://resolution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14033","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_13158","fieldConfigId":"14783","label":"Production Outage","description":"Select \"Yes\" only if large parts of your User base on a production system are affected.","descriptionHtml":"Select \"Yes\" only if large parts of your User base on a production system are affected.","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10761","label":"Yes","selected":false,"children":[]},{"value":"10762","label":"No","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/135","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/135","calendarParams":{"firstDay":0,"date":"2025-05-30T14:42:00+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDgyNjkzYS0wYWIyLTQ0NTktODljYy01NWJmN2MzNWY5NjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg2MTAxMjAsIm5iZiI6MTc0ODYwODkyMH0.pnZZZ2RPhhFn29nyB1hY5cM4NekhQ4pWAAiju2JMi8s","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"1482693a-0ab2-4459-89cc-55bf7c35f963","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fresolution.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmMzJkZjFmZTRmNzg3YmIxODhkZGMyYjFmNzY4YmNmMTQzNTRjYjE3ZDIzNmE4NjYwOTI4ZWUyYjQzNDhlMThkIiwiaXNzIjoiNTA2ZDQ2M2QtMTU2Ni0zM2ExLWFkZWUtNTEyMTE0Y2U4ZWI3IiwiY29udGV4dCI6e30sImV4cCI6MTc0ODYwOTgyMCwiaWF0IjoxNzQ4NjA4OTIwfQ.391clq-yP1Vk5WTrzurax8v4Du-5YapbSHHUgon7JNI\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjUwNmQ0NjNkLTE1NjYtMzNhMS1hZGVlLTUxMjExNGNlOGViNyIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3Jlc29sdXRpb24uYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvcmVzb2x1dGlvbi5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTU1NPU1VQIiwiaWQiOiIxMDAwMCJ9fX0sImV4cCI6MTc0ODYwOTgyMCwiaWF0IjoxNzQ4NjA4OTIwfQ.QSOhO0LVsHDbjq6M2_nnUjvPjxQCRkvm6bZ91WhNDYs\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://resolution.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://resolution.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SSSOSUP\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SSSOSUP\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"135\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://resolution.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=resolution","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"04d294a2809b7aca7da4a68715a5e2dc28299323_lout","baseUrl":"https://resolution.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://resolution.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"2004857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1482693a-0ab2-4459-89cc-55bf7c35f963","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0c3fdb4a2f764a649c417f86153bbe15","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}

Data-Center & Server Apps

SAML Single-Sign-On, API Token Authentication, Open ID Connect, User Deactivator, ...

What can we help you with?

Select is focused , press Down to open the menu,

AWS ALB and Amazon Cognito Authentication

Required fields are marked with an asterisk